Are you tired of calling Customer Service at some company and getting the “run around”? the multiple and endless choices of pushing this or that number for this or that service, and in the end, talking with someone who is of no help, and who really doesn’t care ?
So am I ………… whether utility companies, software companies, retailers --- you name it --- Customer Service is usually not only a misnomer, but an outright LIE !
The bright spot in the dreaded Customer Service, Non-Service, has been AT&T Cellular.
I have had the same cell phone number now for around 15 years. I am not even sure what the name of the original company was --- although I think it might have been Cingular.
Over the years, this company bought that company which bought another company --- etc, etc, ………. and now for the last few years, it has been AT&T Cellular.
I have also had cell service from another large cell company, during the same time I have had AT&T. So I do have a comparison in the cell phone world – and there is no comparison.
Over the past three years or so, when I have had a reason to call AT&T Customer Service, they have been extremely easy to work with, pleasant and helpful.
In addition (hold onto your seats now folks) several of the times, they have gone over my family plan with me, and found ways for me to SAVE MONEY !!!!!!!!!!
With one kid in college and always traveling, another kid in SIS and keeping in touch with that world, my wife’s use, and my need to be able to access e mail when I am not in the office --- as you can imagine, they are almost countless combinations of plans and services to choose from, to fit everyone’s needs.
Just now I have hung up with AT&T after calling with a question --- and the Customer Service Representative not only had answers for me, but she suggested a different configuration on my plan that will save me money in the future --- and since I was making an upgrade (although at a LOWER cost) she then proceeded to credit back over $100 in fees that I wouldn’t have had if I had this new configuration.
For some reason --- AT&T seems to think that Good Customer Service --- and helping their customers make the best choices at the lowest cost, will result in a Successful Business Model --- and for some reason, I think they are Correct !
I think that their model could even result in someone like me singing their praises, and perhaps spread the word around that they are a Great Company to work with.
And --- as a disclaimer which you will NOT see from Wisconsin judges, Politicians (state and federal) or from many financial advisors, and/or doctors who receive money from pharmaceutical companies they shill for ……………. I have not and do not own any stock in AT&T, or have any financial interest in that company ............. :-)
HAVE YOU ANY GOOD EXPERIENCES WITH COMPANIES YOU WOULD LIKE TO SHARE IN THE COMMENTS SECTION ................ PLEASE FEEL FREE TO DO SO -----
JUST LET US KNOW IF YOU HAVE AN INTEREST IN THAT COMPANY,
OR IF YOU ARE A WISCONSIN JUDGE WHO THE WISCONSIN SUPREME COURT HAS SAID SHOULD NOT RECUSE THEMSELVES FOR SOMETHING AS PETTY AS BIG MONEY FROM CONTRIBUTORS ...